If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
While everyone hopes they never have a life-threatening emergency involving their pet, it is inevitable that sometimes urgent out-of-hours treatment is required.
All emergency calls outside of normal opening hours are handled by Vets Now. Vets Now are a dedicated emergency care provider. The benefit of this change is that in an emergency your animal will always be seen by a vet whose sole duty is emergency night cover - they are on a night rota and have no duties during the day, they can provide constant care and supervision during the night, something that is not always possible in general practice. This ensures a higher standard of care all round. Non critical cases will remain at our practice for overnight care by the duty vet.
Vets Now are based at:
McKenzie,
Bryson and Marshall
21 Hill Street,
Kilmarnock
They provide emergency cover from
6:30pm - 8:00am Monday - Friday
12:00pm Saturday - 8:00am Monday
If you have an emergency requiring veterinary assisstance during these hours please either telephone us (and you will hear a message giving you Vets Now's number) or telephone Vets Now directly. Find the relevant phone numbers here.
PLEASE DO NOT TURN UP AT THE PRACTICE WITHOUT CALLING BEFOREHAND.